Handle Reportable Incidents correctly and confidently
A structured, browser-based decision tool that walks your team through every obligation — from the 24-hour notification trigger to a portal-ready summary — without missing a step.
$147 / year · Annual subscriptionInstant accessNo login · No data leaves your deviceBuilt on NDIS Act 2013 s 73Z
We Love NDISProudly supporting the NDIS community
This tool was built for the Australian NDIS community — practical, affordable, and designed to reflect how registered providers actually work on the ground.
See it work
From incident to notification-ready in under 2 minutes
Watch IncidentIQ walk through a real scenario — a participant fall resulting in hospitalisation.
incidentiq.com.au 🔒
IncidentIQ NDIS
① Check
② Details
③ Follow-Up
④ Narrative
⑤ Risk
⑥ Portal
Step 1 of 3 · Reportable Incident Check
Was the participant hospitalised overnight, or admitted for any period requiring medical treatment beyond first aid?
← answering on behalf of: Margaret Chen, Support Worker
⚡
Reportable Incident
Serious Injury — s 73Z(c) NDIS Act 2013
Initial notification24 hours
Written report due5 business days
Notify viaNDIS Commission Portal
IncidentIQ has unlocked your next steps →
Step 3 · Follow-Up Actions — Serious Injury
✓ Ensure participant is receiving appropriate medical care
✓ Notify participant's family or emergency contact
✓ Notify participant's support coordinator
→ Preserve the incident scene where safe to do so
○ Notify NDIS Commission within 24 hours (via portal)
○ Document worker names, times, and witness accounts
Under the NDIS Act, registered providers have 24 hours to notify the Commission of certain incidents — and 5 business days for a full written report. In the chaos that follows a serious incident, teams frequently miss notification triggers, skip required follow-up steps, or submit incomplete portal entries. This tool closes that gap.
Why it works
Three things this does that your policy document doesn't
⏱️
Saves time on the 24-hour notification
Runs the Reportable Incident determination in under 2 minutes. Workers answer plain-language questions — the tool applies the legislative test and tells them immediately whether a notification is required and when the clock started.
✅
Reduces missed steps and incomplete responses
Generates a tailored follow-up checklist for each incident type — death, serious injury, abuse, assault, sexual misconduct, or restrictive practice. Each item maps to an actual regulatory obligation your team must meet.
📄
Generates a PDF report and portal-ready summary
The Portal Summary tab compiles everything into structured text for the Commission portal — copy-paste, no reformatting. Hit the PDF button to download a timestamped incident report with a unique reference number, ready for your records or an auditor.
Inside the tool
Six tabs. One complete workflow.
From the initial Reportable Incident determination through to portal submission — everything in a single browser tab, no login, no cloud storage.
IncidentIQ
① Reportable Incident Check
② Incident Details
③ Follow-Up Actions
④ Incident Narrative
⑤ Risk Assessment
⑥ Portal Summary
Step 1 of 4 · Reportable Incident Check
What type of incident occurred?
Select the category that best describes what happened. The tool will ask follow-up questions to confirm whether this meets the legislative threshold for a Reportable Incident.
Abuse or neglect of a person with disabilityIncluding emotional, physical, financial, or sexual abuse, or neglect causing harm
Serious injuryInjury requiring medical treatment, hospitalisation, or permanent impairment
Use of an unauthorised restrictive practiceAny restrictive practice not authorised under an approved behaviour support plan
Reportable Incident Check tab — applies the legislative test under NDIS Act 2013 s 73Z to determine whether your incident is reportable
How it works
Walk the whole workflow in one sitting
1
Reportable Incident Check — determine if it's reportable
Answer structured questions about the incident. The tool applies the s 73Z test and gives a clear yes/no verdict with the reasoning documented — ready to show an auditor.
2
Incident Details — capture the core facts
Date, time, location, participant, workers involved, incident category, and support type. Everything the portal will ask for, structured upfront.
3
Follow-Up Actions — tailored by incident type
A category-specific checklist: death, serious injury, abuse, sexual contact, sexual misconduct, or restrictive practice — each with the obligations your team actually needs to meet.
4
Incident Narrative — structured account of what happened
Prompts for worker or Reportable Incident Officer mode. Who was present, what was observed, what actions were taken — defensible documentation captured consistently every time.
5
Risk Assessment — track mitigation across six stages
From initiation through to completion. Records responsible person, controls developed, and implementation status in one place.
6
Portal Summary — copy directly into the Commission portal
Compiles everything into structured, portal-ready text. Copy individual sections or the full summary. No reformatting required.
7
PDF Report — download your complete incident record
Generate a formatted A4 PDF with a unique reference number (IQ-YYYYMMDD-XXXX), auto-calculated notification deadline, all six sections colour-coded, and a full legal footer. Attach to your file, share with a supervisor, or file for an audit. No printing software required — opens print-ready in your browser.
Who it's for
Built for the people who have to get this right
Reportable Incident Officers
Centralise determination and documentation. Every decision recorded with reasoning.
Quality & Safeguards Managers
One consistent process across all sites and staff. Less reliance on individual knowledge.
Team Leaders & Coordinators
Know what to do in the first hour without escalating every decision under pressure.
Compliance Consultants
Deploy to multiple provider clients. Annual subscription per organisation.
Not for: Unregistered providers, plan managers without direct service delivery, or workers seeking general NDIS information. This tool is scoped specifically to the reportable incident obligations of registered NDIS providers under the NDIS Act 2013.
Pricing
Simple annual pricing. One organisation, unlimited use.
One flat annual fee covers your entire organisation — unlimited staff, unlimited incidents, no per-seat costs.
IncidentIQ · Annual Subscription
$147
AUD / year · inc. GST · cancel anytime
✓ Full 6-tab decision tool — Reportable Incident Check through Portal Summary
Secure annual billing via Stripe. Access delivered instantly after subscribing.
By purchasing you agree to the terms and disclaimer below.
Questions
Honest answers
Is this an official NDIS Commission tool?
+
No. This is an independent decision-support tool. It is not produced or endorsed by the NDIS Quality and Safeguards Commission or any government body. It is designed to help your team apply the correct legislative framework consistently — but it does not replace your legal counsel or your own registered provider obligations. See the full disclaimer below.
Does it store our incident data anywhere?
+
No. The tool runs entirely in your browser as a single HTML file. No data is sent to any server, no account is required, and nothing is stored outside your own device. This makes it appropriate for use with sensitive incident information.
We have multiple sites. Do we need multiple licences?
+
Your subscription covers your whole organisation — unlimited staff, unlimited sites, unlimited incidents. You can share the file directly with staff, host it on your internal systems, or bookmark the hosted link. The licence is per organisation, not per user or seat.
What legislation does it cover?
+
The tool is built on the NDIS Act 2013 (section 73Z) and the NDIS (Incident Management and Reportable Incidents) Rules 2018, current as of the last update date shown in the tool. All updates are free while subscribed.
What if the legislation changes after I buy?
+
All v0.x updates are free. If significant legislative changes require a full rebuild (v1.0), existing subscribers will receive a discounted renewal offer and notification by email.
🎬 Live Interactive Demo
See exactly how the tool works
We've loaded a real scenario — a participant fall resulting in hospitalisation. Walk through all 6 tabs and see how the tool guides your team from first decision to portal-ready summary.
🏥
Demo Scenario
"Jordan", a participant in your SIL property, is found unresponsive after a fall. An ambulance is called and Jordan is admitted to hospital with a suspected fractured hip. The fall occurred while unsupported during a scheduled awake shift. Walk through what happens next — from the first reportability question to the portal-ready summary. Every name and detail in this demo is fictional, created for demonstration only.
1 Reportable Incident Check
2 Details
3 Follow-Up
4 Narrative
5 Risk
6 Portal
IncidentIQ · Demo Mode — fictional case
① Reportable Incident Check
② Incident Details
③ Follow-Up Actions
④ Incident Narrative
⑤ Risk Assessment
⑥ Portal Summary
Tab 1 · Reportable Incident Check — Step 2 of 4
What type of incident occurred?
The tool walks through a structured series of questions. Based on our scenario — a fall causing hospitalisation — select the most accurate category below.
How the tool decides: After you select a category, the tool asks 2–3 qualifying questions to confirm the incident meets the legislative threshold under NDIS Act 2013 s 73Z — not all falls are automatically reportable. Suspected unsupervised fall with hospitalisation will trigger a Reportable finding.
Step 1 of 6
Tab 1 · Reportable Incident Check — Result
⚠️ Reportable Incident confirmed
This incident meets the threshold under NDIS Act 2013 s 73Z(1)(b) — Serious injury. The participant was hospitalised with suspected permanent injury (fractured hip) during provision of supports. Notification to the NDIS Quality and Safeguards Commission is required.
Initial notification to CommissionWithin 24 hours of becoming aware
Full written report to CommissionWithin 5 business days
Internal investigation deadlineAs soon as practicable (document steps)
Next of kin notificationAs soon as possible — before Commission
The tool now unlocks Incident Details, Follow-Up Actions, and Portal Summary tabs for this incident.
Step 2 of 6
Tab 2 · Incident Details
Capture the core facts
These pre-filled fields show how the tool structures the information you'll need for the Commission portal. In the full tool, all fields are editable.
Date of incident
Monday 4 May 2026
Time of incident
Approx. 07:20 AM
Incident category
Serious injury — s 73Z(1)(b)
Location
SIL property — [Address entered here]
Support type
Supported Independent Living (SIL)
Workers present
1 awake support worker on shift
Brief description of incident
Participant found on floor in hallway by support worker. Ambulance called. Participant transported to [Hospital] with suspected fractured hip. Participant was scheduled to have awake support; worker was in another room at time of fall.
Step 3 of 6
Tab 3 · Follow-Up Actions — Serious Injury
Tailored checklist for serious injury
The tool generates a checklist specific to your incident type. Click items to mark them done — your progress is tracked throughout the workflow.
✓
Was emergency medical treatment provided at the scene? Yes — ambulance attended, transported to hospital
✓
Was the participant transported to hospital? Yes — [Hospital name to be recorded]
Has the participant's next of kin / support network been notified?
Is the participant currently safe and receiving appropriate medical care?
Has the cause of the fall been identified? (Environment, equipment, supervision gap)
Has the area where the fall occurred been assessed and made safe?
Has the initial notification been submitted to the NDIS Commission portal?
In the full tool: Each checklist item can have a Yes / No / N/A answer with a free-text detail field. Your answers automatically populate the Portal Summary tab.
Step 4 of 6
Tab 4 · Incident Narrative
Structured account of what happened
The narrative tab prompts your worker or Reportable Incident Officer through a structured account. Here's what a completed narrative looks like — formatted, consistent, and defensible.
Recorded by
Reportable Incident Officer — [Name] · Recorded 4 May 2026 at 9:45 AM · Received from: Support Worker [Name], on shift at time of incident
Worker's account of the incident
At approximately 07:20 AM on 4 May 2026, I was working an awake support shift at the SIL property. I was in the kitchen preparing breakfast when I heard a loud noise from the hallway. I went to investigate and found [Participant] lying on the floor near the bathroom door. [Participant] was conscious but appeared to be in significant pain and was unable to move their right leg.
I immediately called 000 and remained with [Participant] until the ambulance arrived at approximately 07:38 AM. I did not attempt to move [Participant]. I spoke calmly to [Participant] throughout and kept them informed of what was happening.
Paramedics assessed [Participant] and transported them to [Hospital] at approximately 07:55 AM. I notified my manager immediately after the ambulance departed.
Actions taken
Called 000 immediately. Remained with participant. Did not attempt to move participant. Contacted manager at 07:58 AM. Secured the property.
Step 5 of 6
Tab 5 · Risk Assessment
Track your risk mitigation progress
The risk assessment tab tracks where you are across six stages — from initiation through to completion. Progress is logged with responsible person, dates, and control details.
1Initiated
2Hazard ID'd
3Risk Rated
4Controls Dev.
5Controls Impl.
6Complete
Responsible person
Quality Manager — [Name]
Current stage
Stage 3 — Risk Rated
Hazard identified
Inadequate supervision during awake shift — worker was in a different room during participant morning routine. Environmental risk: no non-slip mat in hallway near bathroom entry.
Risk rating
High — likelihood: possible / consequence: major (hospitalisation, potential permanent injury)
In the full tool: You also record whether a formal RA is being completed, start date, estimated completion date, and controls implemented — all pulled into the Portal Summary automatically.
Step 6 of 6
Tab 6 · Portal Summary
Copy straight into the Commission portal
Everything you've entered compiles here — structured for the NDIS Commission portal. Copy individual sections or the full summary in one click.
⚠️ Incident Classification
Classification
Reportable Incident — Serious Injury (NDIS Act 2013 s 73Z(1)(b))
Notification deadline
Within 24 hours of becoming aware
📋 Incident Details
Date & Time
4 May 2026 · Approx. 07:20 AM
Location
SIL property — [Address]
Category
Serious injury — participant hospitalised with suspected fractured hip
📝 Incident Narrative
Summary for portal
At approximately 07:20 AM the participant was found on the floor of the hallway by the on-shift support worker. Ambulance called immediately. Participant transported to hospital with suspected fractured hip. Support worker remained with participant until ambulance arrived and did not attempt to move them.
✅ Immediate Actions Taken
Emergency services called immediately · Worker remained with participant · Manager notified at 07:58 AM · Next of kin notification in progress · Incident area secured
In the full tool: Each section has a "Copy" button that puts the formatted text on your clipboard. The full summary also includes risk assessment status, follow-up action answers, and a generated reference ID.
Ready to use it for real incidents?
One-time purchase. Runs in any browser. No login, no subscription, no data stored outside your device.
This is a demonstration with pre-filled sample data. The full tool is editable, saveable, and generates live portal summaries from your own incident records.
🔒
Subscriber access
Enter the access code from your purchase confirmation to open the tool.