Handle Reportable Incidents correctly and confidently
A structured, browser-based decision tool that walks your team through every obligation — from the 24-hour notification trigger to a portal-ready summary — without missing a step.
Free for all NDIS providersInstant accessNo login · No data leaves your deviceBuilt on NDIS Act 2013 s 73Z
We Love NDISProudly supporting the NDIS community
This tool was built for the Australian NDIS community — practical, affordable, and designed to reflect how registered providers actually work on the ground.
See it work
From incident to notification-ready in under 2 minutes
Watch IncidentIQ walk through a real scenario — a participant fall resulting in hospitalisation.
incidentiq.com.au 🔒
IncidentIQ NDIS
① Check
② Details
③ Follow-Up
④ Narrative
⑤ Risk
⑥ Portal
Tab ① · Reportable Incident Check — Step 1 of 4 · Provider status
Are you a registered NDIS provider?
Tab ① · Reportable Incident Check — Step 2 of 4 · Person involved
Does the incident relate to a person who receives NDIS supports from your organisation?
Tab ① · Reportable Incident Check — Step 3 of 4 · Service connection
Is there a connection between the incident and the delivery of NDIS supports?
“In connection with” is intentionally broad. Here, the injury happened during morning personal care delivered by a support worker.
Tab ① · Reportable Incident Check — Step 4 of 4 · Incident category
Which category best describes what happened?
A
Death of a person with disabilitys 73Z — any death in connection with supports
B
Serious injuryBroken bone, head injury, burns, or injury requiring hospital care
✓
C
Abuse or neglectPhysical, emotional or financial abuse, or failure to provide care
D
Unlawful sexual or physical contact / assaultAny non-consensual physical or sexual contact
E
Sexual misconduct (including grooming)Conduct of a sexual nature toward a person with disability
F
Unauthorised restrictive practiceRestraint or seclusion without an approved behaviour support plan
Tab ① · Reportable Incident Check — Serious injury · qualifying question
Does the injury meet the threshold of a serious injury?
Not every injury is “serious” under s 73Z. It must need medical or hospital treatment — for example a fracture, head or spinal injury, burn, or similar significant harm.
Tab ① · Reportable Incident Check — Determination
⚡
Reportable Incident
Serious Injury · NDIS Act 2013 s 73Z
How we got here
✓Registered NDIS providerYes
✓Involves a participant you supportYes
✓Connected to NDIS service deliveryYes
✓Incident categorySerious injury
Initial notificationWithin 24 hours
Full written report5 business days
Notify viaNDIS Commission Portal
Tab ② · Incident Details
Date & time
Participant
Location
Support worker
What happened
Tab ③ · Follow-Up Actions — Serious Injury
○Ensure the participant is receiving appropriate medical care
○Notify the participant’s family or emergency contact
○Notify the participant’s support coordinator
○Preserve the incident scene where safe to do so
○Document worker names, times, and witness accounts
○Notify the NDIS Commission within 24 hours (via portal)
Immediate actions000 called · Medical care arranged · Family notified
Risk levelHigh — follow-up monitoring required
Tab ⑥ · PDF Report — audit-ready export
IncidentIQ — Reportable Incident Report
For NDIS Commission notification · NDIS Act 2013, s 73Z
Ref: IQ-20260614-3847 14 Jun 2026, 10:51 AM Page 1 of 1
⚡
REPORTABLE INCIDENT
Serious injury · Notify within 24 hours · Full report within 5 business days
① Classification
CategorySerious injury
Legislations 73Z(4)(b)
Threshold metHead injury · hospitalised
② Incident details
Date/time14 Jun 2026, 10:23 AM
ParticipantM. Torres (34)
LocationIpswich QLD · SIL
WorkerSarah Kim
③ What happened
Participant slipped exiting the shower during morning personal care and struck his head on the bathroom wall. Briefly unconscious (~2 min). 000 called; transported to Ipswich Hospital, admitted overnight.
④ Immediate response
000 called · recovery position · stayed with participant until paramedics arrived · family & support coordinator notified.
⑤ Follow-up & risk
Actions5 of 6 complete
NarrativeRecorded · S. Kim
Risk levelHigh · monitoring
Decision support only — not legal advice. Generated by IncidentIQ. Not produced by, or affiliated with, the NDIS Quality and Safeguards Commission. Retain all records for a minimum of 7 years.
Under the NDIS Act, registered providers have 24 hours to notify the Commission of certain incidents — and 5 business days for a full written report. In the chaos that follows a serious incident, teams frequently miss notification triggers, skip required follow-up steps, or submit incomplete portal entries. This tool closes that gap.
Why it works
Three things this does that your policy document doesn't
⏱️
Saves time on the 24-hour notification
Runs the Reportable Incident determination in under 2 minutes. Workers answer plain-language questions — the tool applies the legislative test and tells them immediately whether a notification is required and when the clock started.
✅
Reduces missed steps and incomplete responses
Generates a tailored follow-up checklist for each incident type — death, serious injury, abuse, assault, sexual misconduct, or restrictive practice. Each item maps to an actual regulatory obligation your team must meet.
📄
Generates a PDF report and portal-ready summary
The Portal Summary tab compiles everything into structured text for the Commission portal — copy-paste, no reformatting. Hit the PDF button to download a timestamped incident report with a unique reference number, ready for your records or an auditor.
Inside the tool
Six tabs. One complete workflow.
From the initial Reportable Incident determination through to portal submission — everything in a single browser tab, no login, no cloud storage.
IncidentIQ
① Reportable Incident Check
② Incident Details
③ Follow-Up Actions
④ Incident Narrative
⑤ Risk Assessment
⑥ Portal Summary
Tab ① · Reportable Incident Check — s 73Z NDIS Act 2013
Is this incident reportable?
Step 4 · choose the category
A
Deaths 73Z(a)
B
Serious injurys 73Z(c) — selected
✓
C
Abuse or neglects 73Z(b)
D
Unlawful sexual or physical contacts 73Z(d)
E
Sexual misconducts 73Z(e)
F
Unauthorised restrictive practices 73Z(f)
How the tool gets there
⚡ Reportable Incident Confirmed
Serious Injury — s 73Z NDIS Act 2013
Registered NDIS providerYes
Participant you supportYes
Connected to NDIS serviceYes
Incident categorySerious injury
⚡ VerdictREPORTABLE
Notify Commission24 hours
Written report5 business days
Submit viaNDIS Portal
Tab ① Reportable Incident Check — confirms jurisdiction (registered provider, participant, service connection), then the category that applies
How it works
Walk the whole workflow in one sitting
1
Reportable Incident Check — determine if it's reportable
Answer structured questions about the incident. The tool applies the s 73Z test and gives a clear yes/no verdict with the reasoning documented — ready to show an auditor.
Example determination — Serious Injury (s 73Z)
Registered provider ✓→Participant you support ✓→Service connection ✓→Category: Serious injury
⚡ REPORTABLE · Notify within 24 hours
2
Incident Details — capture the core facts
Date, time, location, participant, workers involved, incident category, and support type. Everything the portal will ask for, structured upfront.
3
Follow-Up Actions — tailored by incident type
A category-specific checklist: death, serious injury, abuse, sexual contact, sexual misconduct, or restrictive practice — each with the obligations your team actually needs to meet.
4
Incident Narrative — structured account of what happened
Prompts for worker or Reportable Incident Officer mode. Who was present, what was observed, what actions were taken — defensible documentation captured consistently every time.
5
Risk Assessment — track mitigation across six stages
From initiation through to completion. Records responsible person, controls developed, and implementation status in one place.
6
Portal Summary — copy directly into the Commission portal
Compiles everything into structured, portal-ready text. Copy individual sections or the full summary. No reformatting required.
7
PDF Report — download your complete incident record
Generate a formatted A4 PDF with a unique reference number (IQ-YYYYMMDD-XXXX), auto-calculated notification deadline, all six sections colour-coded, and a full legal footer. Attach to your file, share with a supervisor, or file for an audit. No printing software required — opens print-ready in your browser.
Who it's for
Built for the people who have to get this right
Reportable Incident Officers
Centralise determination and documentation. Every decision recorded with reasoning.
Quality & Safeguards Managers
One consistent process across all sites and staff. Less reliance on individual knowledge.
Team Leaders & Coordinators
Know what to do in the first hour without escalating every decision under pressure.
Compliance Consultants
Deploy to multiple provider clients. Free to use across every organisation.
Not for: Unregistered providers, plan managers without direct service delivery, or workers seeking general NDIS information. This tool is scoped specifically to the reportable incident obligations of registered NDIS providers under the NDIS Act 2013.
Free
Free for all registered NDIS providers.
No cost, no login, no licence key. Unlimited staff, unlimited sites, unlimited incidents — just open the tool and start.
No. This is an independent decision-support tool. It is not produced or endorsed by the NDIS Quality and Safeguards Commission or any government body. It is designed to help your team apply the correct legislative framework consistently — but it does not replace your legal counsel or your own registered provider obligations. See the full disclaimer below.
Does it store our incident data anywhere?
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No. The tool runs entirely in your browser as a single HTML file. No data is sent to any server, no account is required, and nothing is stored outside your own device. This makes it appropriate for use with sensitive incident information.
We have multiple sites. Can everyone use it?
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Yes — anyone in your organisation can use it, on as many devices as you like. You can share the file directly with staff, host it on your internal systems, or bookmark the link. It runs entirely in the browser with nothing to install.
What legislation does it cover?
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The tool is built on the NDIS Act 2013 (section 73Z) and the NDIS (Incident Management and Reportable Incidents) Rules 2018, current as of the last update date shown in the tool. All updates are free.
What if the legislation changes?
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Updates are free. When legislation changes, the tool is updated and the new version is published here for everyone at no cost.
🎬 Live Interactive Demo
See exactly how the tool works
We've loaded a real scenario — a participant fall resulting in hospitalisation. Walk through all 6 tabs and see how the tool guides your team from first decision to portal-ready summary.
🏥
Demo Scenario
"Jordan", a participant in your SIL property, is found unresponsive after a fall. An ambulance is called and Jordan is admitted to hospital with a suspected fractured hip. The fall occurred while unsupported during a scheduled awake shift. Walk through what happens next — from the first reportability question to the portal-ready summary. Every name and detail in this demo is fictional, created for demonstration only.
1 Reportable Incident Check
2 Details
3 Follow-Up
4 Narrative
5 Risk
6 Portal
IncidentIQ · Demo Mode — fictional case
① Reportable Incident Check
② Incident Details
③ Follow-Up Actions
④ Incident Narrative
⑤ Risk Assessment
⑥ Portal Summary
Tab 1 · Reportable Incident Check
Which category best describes what happened?
First the tool confirms the basics — you're a registered NDIS provider, the person is a participant you support, and the incident is connected to your NDIS service. With those three confirmed, you choose the category that applies.
How the tool decides: The reportable incident scheme applies once those three jurisdiction questions are all “yes”. You then select the category that fits — here, a fall during supported personal care causing hospitalisation is a Serious injury, so the verdict is immediate: Reportable.
Step 1 of 6
Tab 1 · Reportable Incident Check — Result
⚠️ Reportable Incident confirmed
This incident meets the threshold under NDIS Act 2013 s 73Z(1)(b) — Serious injury. The participant was hospitalised with suspected permanent injury (fractured hip) during provision of supports. Notification to the NDIS Quality and Safeguards Commission is required.
Initial notification to CommissionWithin 24 hours of becoming aware
Full written report to CommissionWithin 5 business days
Internal investigation deadlineAs soon as practicable (document steps)
Next of kin notificationAs soon as possible — before Commission
The tool now unlocks Incident Details, Follow-Up Actions, and Portal Summary tabs for this incident.
Step 2 of 6
Tab 2 · Incident Details
Capture the core facts
These pre-filled fields show how the tool structures the information you'll need for the Commission portal. In the full tool, all fields are editable.
Date of incident
Monday 4 May 2026
Time of incident
Approx. 07:20 AM
Incident category
Serious injury — s 73Z(1)(b)
Location
SIL property — [Address entered here]
Support type
Supported Independent Living (SIL)
Workers present
1 awake support worker on shift
Brief description of incident
Participant found on floor in hallway by support worker. Ambulance called. Participant transported to [Hospital] with suspected fractured hip. Participant was scheduled to have awake support; worker was in another room at time of fall.
Step 3 of 6
Tab 3 · Follow-Up Actions — Serious Injury
Tailored checklist for serious injury
The tool generates a checklist specific to your incident type. Click items to mark them done — your progress is tracked throughout the workflow.
✓
Was emergency medical treatment provided at the scene? Yes — ambulance attended, transported to hospital
✓
Was the participant transported to hospital? Yes — [Hospital name to be recorded]
Has the participant's next of kin / support network been notified?
Is the participant currently safe and receiving appropriate medical care?
Has the cause of the fall been identified? (Environment, equipment, supervision gap)
Has the area where the fall occurred been assessed and made safe?
Has the initial notification been submitted to the NDIS Commission portal?
In the full tool: Each checklist item can have a Yes / No / N/A answer with a free-text detail field. Your answers automatically populate the Portal Summary tab.
Step 4 of 6
Tab 4 · Incident Narrative
Structured account of what happened
The narrative tab prompts your worker or Reportable Incident Officer through a structured account. Here's what a completed narrative looks like — formatted, consistent, and defensible.
Recorded by
Reportable Incident Officer — [Name] · Recorded 4 May 2026 at 9:45 AM · Received from: Support Worker [Name], on shift at time of incident
Worker's account of the incident
At approximately 07:20 AM on 4 May 2026, I was working an awake support shift at the SIL property. I was in the kitchen preparing breakfast when I heard a loud noise from the hallway. I went to investigate and found [Participant] lying on the floor near the bathroom door. [Participant] was conscious but appeared to be in significant pain and was unable to move their right leg.
I immediately called 000 and remained with [Participant] until the ambulance arrived at approximately 07:38 AM. I did not attempt to move [Participant]. I spoke calmly to [Participant] throughout and kept them informed of what was happening.
Paramedics assessed [Participant] and transported them to [Hospital] at approximately 07:55 AM. I notified my manager immediately after the ambulance departed.
Actions taken
Called 000 immediately. Remained with participant. Did not attempt to move participant. Contacted manager at 07:58 AM. Secured the property.
Step 5 of 6
Tab 5 · Risk Assessment
Track your risk mitigation progress
The risk assessment tab tracks where you are across six stages — from initiation through to completion. Progress is logged with responsible person, dates, and control details.
1Initiated
2Hazard ID'd
3Risk Rated
4Controls Dev.
5Controls Impl.
6Complete
Responsible person
Quality Manager — [Name]
Current stage
Stage 3 — Risk Rated
Hazard identified
Inadequate supervision during awake shift — worker was in a different room during participant morning routine. Environmental risk: no non-slip mat in hallway near bathroom entry.
Risk rating
High — likelihood: possible / consequence: major (hospitalisation, potential permanent injury)
In the full tool: You also record whether a formal RA is being completed, start date, estimated completion date, and controls implemented — all pulled into the Portal Summary automatically.
Step 6 of 6
Tab 6 · Portal Summary
Copy straight into the Commission portal
Everything you've entered compiles here — structured for the NDIS Commission portal. Copy individual sections or the full summary in one click.
⚠️ Incident Classification
Classification
Reportable Incident — Serious Injury (NDIS Act 2013 s 73Z(1)(b))
Notification deadline
Within 24 hours of becoming aware
📋 Incident Details
Date & Time
4 May 2026 · Approx. 07:20 AM
Location
SIL property — [Address]
Category
Serious injury — participant hospitalised with suspected fractured hip
📝 Incident Narrative
Summary for portal
At approximately 07:20 AM the participant was found on the floor of the hallway by the on-shift support worker. Ambulance called immediately. Participant transported to hospital with suspected fractured hip. Support worker remained with participant until ambulance arrived and did not attempt to move them.
✅ Immediate Actions Taken
Emergency services called immediately · Worker remained with participant · Manager notified at 07:58 AM · Next of kin notification in progress · Incident area secured
In the full tool: Each section has a "Copy" button that puts the formatted text on your clipboard. The full summary also includes risk assessment status, follow-up action answers, and a generated reference ID.
Ready to use it for real incidents?
Free to use. Runs in any browser. No login, no data stored outside your device.
This is a demonstration with pre-filled sample data. The full tool is editable, saveable, and generates live portal summaries from your own incident records.